How It Works

Elder Info Line

The Elder Info Line® National Hotline is dedicated to the prevention of elder abuse and seeks to link seniors to resources, products and service providers in their area. Serving the United States and Canada, the hotline is available 24 hours daily with professional crisis volunteers actively being sought to utilize a database of over 5,000 resources*.

Since its 1998 inception, thousands of calls have been received from seniors involved in disputes or are in the midst of abuse, children of aging parents, caregivers, individuals concerned that abuse is occurring, and others requesting information on service providers, products and benefits available within the senior industry.

The Elder Info Line a valuable resource for professionals, including care managers, nurses, geriatric doctors, researchers, counselors, providers and others advocacy groups and trade associations – people who need to make referrals to facilities and agencies. The hotline receives no government funding. It is supported by the generous contributions of concerned individuals, foundations and organizations.

The Hotline allows seniors, their loved ones and others interested in the eldercare industry easy access to all they need to know about a facility, product or professional at any time, from any location. Information is changed or updated as needed and is convenient for seniors with arthritis, vision limitations and other disabilities.

Callers can be routed directly to the provider of their choice or leave a message after listening to pre-recorded information and the exact same information is also conveniently available on the web. Callers can also file verbal complaints and voice concerns anonymously, if desired.